Orders to send
ZAV Order Desk
orders to send on eushipments
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orders to check first
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1
Check the orders below, one by one.
2
Do what each card says (the big coloured line), then click its button.
3
When every card is green, send all the orders on eushipments.
Find an order a customer asks to cancel, a question from Enguerrand…
Postponed orders they come back in “Orders to check” on their date
Blacklist customers we never send to — on every brand
| Customer | Phone | Country | Why | Order | Added |
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Second chances customers under watch: they show up in “Orders to check” on every new order
| Customer | Country | Order | Given | By | Comment |
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Your job
Send every order to eushipments, except the ones that need a decision. The tool finds those for you and says exactly what to do. The big number at the top is how many orders must be sent: once you have sent them, Shopify marks them as sent and the number goes down by itself.
Never guess. If something looks strange and the card does not explain it, do not send: postpone it 1 day and write a comment. Enguerrand will see it.
Everything you do is saved with the time and your comment.
The cards, one by one
The buttons
Activity log everything done in the tool, with proof — click a line to see the full order
| When | Who | What | Order | Customer | Comment |
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Messages to the VA she sees them as soon as she logs in
| Sent | Message | Order | Read | Done |
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